Support

Our Prompt, Efficient and Helpful Support Team are waiting to solve any issue you may have. Talk to us about an annual service agreement to cover any support requirements you may have or for once off issues, You can download our Support Client (for PC and Mac) below.

 

IMES Support Client

Click Here To Download Our Support Client.

 

15 Minute Free IT Support.

As an Introductory offer , and to demonstrate our Excellent Support Capabilities. Your first Remote¬† Session is FREE for any problem that can be resolved in 15 minutes or less. With our level of service this is usually the case for anything that doesn’t require an on-site visit.

Annual Support Agreements.

At IMES , We provide annual support agreements on all your IT Equipment (Hardware and Software) . We have 8×5 and 24/7 agreements as well as tailored cover to suit your needs. Our cover can include replacement hardware and emergency call-outs to keep your business running. We can agree an SLA time as short as 2 Hours to ensure maximum up-time. With Excellent cover at a competitive cost, Contact us today to see what IMES can do for your business.

 

* 15 minute Free fix is calculated from the time we connect into your system remotely to when we disconnect after problem resolution. You will be notified before the 15 minutes has elapsed and you can choose to continue with paid support or have us disconnect after the 15 minutes are up. This offer does not apply to business critical applications , router configuration or bespoke application fault finding. IMES accept no responsibility for data loss or business downtime during this free session. Upon connection the user assumes all responsibility for any of their software or hardware systems and IMES is not liable for any damage. By using our free support service you agree to these terms.